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Digital Learning Support

Most learners recall only 30% of the material learnt from formal training just 48 hours after the training thus placing a high demand on other resources within an organisation for ongoing on-the-job training. We provide tools to help support learning retention and outcomes.

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A Digital Adoption System or Electronic Performance Support System (EPSS) enables your workforce to do more than they know to do  and to quickly adopt use of new and existing software and improve its usage by integrating automation into applications to provide learning support that is faster, cheaper and more effective than traditional methods.

 

 

USE CASES

onboarding new members

Deliver contextual help to new staff as they learn the company’s software and business processes in real time at point of need.

upskilling existing staff

Allows learning at different levels through videos, texts, links or images  thus reducing errors and improving retention of skills learnt.

ensuring compliance

Track and ensure that employees are executing business processes in accordance with company guidelines and processes .

improved software adoption

Improve productivity through increased software adoption and get user learning, app usage and performance intelligence.

reducing support costs

Personalised, context-sensitive, real time online support reduces excessive reliance on the help desk and easier when required.

change management

Keep on a business process improvement path by informing changes such as process changes to ensure  efficient handling.

microlearning

Content is released at point of need and only just the right amount needed at that time making it easy to remember and apply.

creating guides

Generate training and support documentation for your company software usage and business processes.

Performance Learning Support Platform Features

universal application

Works with all company applications – from custom software to well-known ERP or CRM systems and web applications.

inbuilt authoring

Allows learning at different levels through videos, texts, links or images  thus reducing errors and improving retention of skills learnt.

web based

Track and ensure that employees are executing business processes in accordance with company guidelines and processes .

reporting

Improve productivity through increased software adoption and get user learning, app usage and performance intelligence.

Some of the systems supported by the CriticalSkills360 digital adoption software:

 

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